Shipping and handling
Every Lokka System is made to order in Tallinn and ships in a dated slot. You see the slot, the delivery fee and the total before you pay.
Updated 9 Oct 2026
Where we ship
We ship from Tallinn, Estonia, to the EU countries listed at checkout. Checkout shows only the countries we can ship to right now.
- Austria, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, the Netherlands, Poland, Spain (mainland) and Sweden: €9.90, free from €150 of goods.
- Belgium, Bulgaria, Croatia, Hungary, Luxembourg, Romania, Slovakia and Slovenia: €19.90, free from €200 of goods.
- Czechia, Portugal, Greece, Ireland, Cyprus and Malta: not before Christmas.
- United Kingdom: System S through our Etsy shop. Etsy's delivery terms apply there.
Handling time
Lokka Systems are printed to order, assembled and checked by hand, then numbered. Batch 01 ships in dated slots, not from stock.
Your ship slot is shown before you pay and in your order confirmation. Slot 1 ships 16–20 Nov 2026.
If your order ships later than its slot, you can cancel it for a full refund.
Dispatch and tracking
When your Lokka System leaves Tallinn, we email you the tracking link.
Your parcel is delivered by {{CARRIER}}. Delivery after dispatch: {{DELIVERY_TIMES}}.
Christmas delivery
Order by Mon 30 Nov 2026 for delivery to Estonia, Finland or Germany, and your order arrives before 24 Dec 2026, or you get your money back.
Christmas orders can be returned until 31 Jan 2027.
Duties and VAT
There are no customs duties within the EU. Our prices are final: Grindest OÜ is not VAT-registered, so no VAT is charged and nothing is added on delivery.
Delivery address
Check your address and phone number at checkout. The carrier uses the phone number to reach you about the delivery.
If something is wrong, email us before your slot ships and we correct it.
Missed deliveries
If you are not at home, follow the carrier's notice to rearrange the delivery or collect the parcel. If the parcel waits at a pickup point, we email you a reminder to collect it.
If it is still not collected, the carrier sends it back to us. We pay that return shipping, the order is cancelled and the Lokka System is ours again. We refund the price of the goods. The delivery fee is not refunded.
Damaged parcels
Check the parcel when it arrives. If the packaging is damaged, photograph it before you open it, then photograph the contents. These photos are your proof of the damage.
Email the photos to support@lokkasystem.eu with your order number, and keep the packaging until we have answered. The carrier needs it for the damage claim.
This does not affect your legal guarantee.